COVID-19 Updates

SEPTEMBER UPDATES

As a local business we will be following the Cedar Falls city mandate resolution to wear masks in public settings where six feet of distance  is not possible. In our office, this includes all public space, check in, waiting room, restrooms and counseling offices. This is currently set until October 21 but as a business with the emotional and physical health of our clients as a priority we will continue to monitor and reassess as necessary. You can visit the city information located here: Cedar Falls/Prepare or the CDC guidelines here: www.cdc.gov/COVID19 for more information on public safety during a pandemic. If you do not feel comfortable in public settings at this time please let your counselor or our office know so we can switch you to telehealth. If you choose not to use masks as a precaution, please call ahead and switch your sessions to telehealth for your safety and that of our office staff and counselors so that we may continue to provide the essential and necessary counseling services that we have offered to date. We are encouraging all who are willing and able at this time to choose telehealth so that those who are not able for various reasons can still receive their care in person. We value your telehealth sessions as much as we do in person sessions so we continue to strive for quality care and connection via a secure telehealth link. 

As the weather changes, we continue to ask that you monitor your symptoms prior to arriving at our office, if you are in person. 

We will continue to ask that you wait in your car until the time of your session to reduce the number of people in public spaces at one time. 

We have hand sanitizer available inside the door and in several locations throughout the office for your use. 

Our office staff regularly wipes down frequently touched surfaces, sanitizes clip boards, pens and other shared items for your safety. 

Restrooms are still available and maintained for hand washing, which is highly encouraged. 

Please call to reschedule or switch to telehealth if you are experiencing any symptoms, including: fever, cough, running nose, loss of taste, exposure to someone who is positive with COVID-19, or exposure to someone who thinks they may have COVID-19. 

JULY UPDATES

As we continue to monitor the health and safety of our community we are asking our clients and perspective clients to consider virtual sessions, through telehealth audio or video, as you have the ability to do so. This will help us remain open in-person as long as possible without having to move to telehealth-only operations. Your participation in telehealth services allows us to serve as many of our returning clients as possible, as well as continuing to serve our community by meeting the needs of new clients. 

We continue to have the same procedures:

 

·       Office seating in the waiting room will be temporarily unavailable at all times; please wait in your car or outside            and text your arrival to our office number if you arrive early.

·       Our staff maintains safe distancing.

·       Restroom soap dispensers are maintained and everyone is encouraged to wash their hands.

·       Hand sanitizer that contains at least 60% alcohol is available in the therapy rooms, the waiting room and at the             reception counter.

·       We schedule appointments at specific intervals to minimize the number of people in the waiting room.

·       We ask all patients to wait in their cars or outside until their appointment times.

·       Credit card pads, pens and other areas that are commonly touched are thoroughly sanitized after each use.

·       Physical contact is not permitted.

·       Tissues and trash bins are easily accessed. Trash is disposed of on a frequent basis.

·       Common areas are thoroughly disinfected at the end of each day.

MAY UPDATES

As many businesses begin to reopen, we are preparing our office and staff for reopening in limited quantities each week. Most appointments will continue to be held via telehealth. We will continue with our 'No Waiting Room Policy' until further notice. There will be an additional 'In-Person Informed Consent' for clients receiving in-person appointments while the public health crisis continues. 

The following precautions are posted in our office and will be maintained at this time

·       Office seating in the waiting room will be temporarily unavailable at all times.

·       Our staff maintains safe distancing.

·       Restroom soap dispensers are maintained and everyone is encouraged to wash their hands.

·       Hand sanitizer that contains at least 60% alcohol is available in the therapy rooms, the waiting room and at the             reception counter.

·       We schedule appointments at specific intervals to minimize the number of people in the waiting room.

·       We ask all patients to wait in their cars or outside until their appointment times.

·       Credit card pads, pens and other areas that are commonly touched are thoroughly sanitized after each use.

·       Physical contact is not permitted.

·       Tissues and trash bins are easily accessed. Trash is disposed of on a frequent basis.

·       Common areas are thoroughly disinfected at the end of each day.

NO WAITING ROOM POLICY

Effective immediately and until further notice we are implementing a no waiting room policy for your safety and the safety of others here. We ask that you wait outside or in your car until the time of your appointment to minimize exposure contact. There will also be hand sanitizer available near the front door as you enter and exit our office as well as the availability of our restrooms for hand washing.

APPOINTMENTS & SCHEDULING

We are doing our best to continue seeing as many of our clients as possible during this time as well as continuing to schedule new clients as the needs of the community rise. We value the health and well-being of our community and strive to be a support system during times of uncertainty.

Your counselor or our office staff may contact you prior to your appointment to confirm your arrival or start telehealth scheduling. We will continue to do this as the need persists. Telehealth is available for all clients who have access to email and video messaging. If you are concerned about exposing yourself or others to COVID-19, please let your counselors know that you prefer the telehealth option. Your counselor or office staff will be available throughout the week to provide assistance with any questions or concerns that arise. 

Our office hours may be varied during this time to reduce the exposure of our staff. If you do not reach someone, please leave a message and we will return all calls as soon as we are able. Please understand we may be a little behind but will continually be doing our best to continue to serve you while maintaining an awareness of what is happening in our community. 

We will continually update our policies and procedures as it becomes necessary. If you have any concerns about your health and what our office is doing to prevent the rapid spread of COVID-19, please bring it up to your provider.

 

WHAT YOU CAN DO

Our staff is doing regular cleaning and disinfecting of all shared surfaces. Things you can do to help our office continue to serve clients:

  • Wash your hands regularly and thoroughly with soap and water for the recommended 20 seconds.

  • Please stay home if you are feeling sick.

  • If you have been exposed or think you have been exposed to someone with COVID-19, please arrange alternate services with your provider, such as telehealth or rescheduling your appointment.

 

Thank you for your understanding and patience during this time. We will continue to serve you as best as we are able during this time.

© 2020 Cedar Valley Counseling Services